Notification Center
From urgent alerts to everyday updates
Role
Design lead
Team
1 product manager, 5 engeneers
Skills
Product design
UX copywriting
Interactive prototyping
User research
Problem
No notification center
Important updates were missed because they disappeared too quickly.
Users often overlook system errors, resulting in a surge of support tickets.
Research
Target audience - by roles
Cloud administrators
Monitor system health and proactively address cloud issues.
“I need to know immediately if something goes wrong in the cloud—before users start reporting it.”
All roles
Track task progress and take timely action.
“If I don’t see a notification, I might miss an important step in my process.”
Competitor analysis
Google Workspace, Jira and Facebook influenced our Notification Center —
particularly in the use of clickable actions, tabs, relative timestamps, and clear iconography.
Solution
Phase 1 - Alerts
Alerts about the cloud health.
Visible only to cloud administrators.
Include actionable information to resolve issues.
Phase 2 - Updates
Notifications will cover updates relevant to all users.
Interface
I designed a dedicated alert component with icons and color-coded urgency.
Impact
Over 90% Engagement
Within the first month of launch.
Clearer communication
Refined based on real user feedback.
Drop in support tickets
Related to overlooked system issues.
Key Learnings
I learned how to design an experience that balances urgency with clarity, without overwhelming the user.
I learned to create a scalable system that can support future updates.
